Quick Reference

Table of Contents

• General Information
• Scope of Support
  
• Common User Pages
• Other Department Contacts
•  
  

  General Information

  Institution Full Name: The College of Westchester, Inc.

  Nick Name: CW or CWPro

  Location: 325 Central Ave, White Plains, NY 10606

  Time Zone: EST

  Published Help Desk Phone Number & email: 914-831-0448 | helpdesk@cw.edu

  BlackBeltHelp Hours of Support: 24/7/365
  Onsite Helpdesk Business Hours

  • Monday – Thursday: 8 am – 7 pm
  • Friday & Saturday: 8 am – 2 pm

  Onsite Helpdesk Location: Room 315

  Scope of Support

  In Scope

  • Login
  • Portal
  • Email
  • Network
  • Transcripts
  • Classroom Emergency
  • Basic smartphone support
  • Basic Antivirus support
  • General Desktop Support
  • LMS

  Out of Scope

• Personally-owned devices

• Direct out of scope questions according to the table given below:

  Academic Advising	914-831-0433
  Veteran’s Affairs	914-831-0301
  Office of the President	914-831-0343
  Career Services	914-831-0400
  Counseling Center	914-831-0441
  Disability Services	914-831-0433
  Admissions Department Inquires	914-831-0200
  Campus Security/Emergency	914-831-0292
  Bookstore	914-831-0423
  Help Desk/IT	914-831-0448

  Common End-User Pages / Systems

  Page / System Type	URL	Branded System Name (if applicable)
  Institution Home Page	www.cw.edu
  Portal Login Page	https://cw.edu/studentmenu
  LMS Login Page	http://moodle.cw.edu	Moodle
  Student / Staff/ Faculty Outlook Email	www.outlook.com
  Webmail Login (Employee)	http://mail.cw.edu
  Faculty Portal	http://faculty.cw.edu/	Faculty Portal
  Microsoft Portal	http://portal.office.com/
  Webmail Login (Employee)	http://mail.cw.edu
  CW Everywhere	This is an app download either from the AppStore or GooglePlay Store by searching for CW Everywhere	CW Everywhere

  Other Department Contacts

  Department Name	Point of Contact (POC)	Published Main Phone Number	Published Email
  Admissions		914-831-0200
  Bursar		914-831-0262
  Financial Aid		914-831-0473
  Student Services (Academic Advising, Registrar)		914-831-0433
  Human Resources	Anna Bravo	914-831-0353	humanresources@cw.edu
  Campus Security	Charles Boklan – Security Director	914-831-0409, 914-831-0292	security@cw.edu
  Facilities / Maintenance (non-emergency & emergency)	Roberto Carvajal, Sean Capossela	914-831-0415, 914-831-0431	facilitieshelp@cw.edu
  Office of the President	Annette Casserly, Krissy Frano	914-831-0343, 914-831-0360	N/A