Disabled AD Account

Troubleshooting Login Issues

Disabled AD Account

November 20, 2024 cwkbwpl

If a user's active directory account is disabled, please warm-transfer students to the CW IT Helpdesk at (914) 831-0448. In the event that we are unable to transfer them, escalate to helpdesk@c

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If a user’s active directory account is disabled, please warm-transfer students to the CW IT Helpdesk at (914) 831-0448.
In the event that we are unable to transfer them, escalate to helpdesk@cw.edu.
If it is after 7 pm (Mon-Thu) or 2 pm on (Fri & Sat) , submit a Helpdesk ticket on behalf of the student and inform them that someonefrom the CW IT Staff will contact them the next business morning.
When escalating to the CW Helpdesk, please refer to them as the CW IT Helpdesk. Do not use “the appropriate department”.

Troubleshooting Login Issues

Disabled AD Account

Disabled AD Account

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